122 Charles St.
Monroe, WA 98272
Polaris Off-Road Vehicles
Where Can I Ride?
This summer, we tried Verizon's new 5G Business Internet and phone service. It didn't go well.
The internet worked great, right out of the box. The phones did not.
The service required the purchase of new phones: a corded desk phone (base) and several wireless handsets, each with their own IP address.
We could get only one line on the corded desk phone to work; the cordless handsets never did.
The system requires either an automated attendant ("press 1 for sales, 2 for parts") or a
to transfer the call.
We were told custom programming could get incoming calls to ring to the handsets, so we ran our business with 1 phone line tied to a desk while we waited.
Three weeks into the process, Verizon Business cut off both internet and phone service over non-payment of a $77 bill
which had not yet been received.
We canceled the service, paid the amount due and returned the equipment. Four months later, Verizon can't seem to close the account and has reported it in default to the business credit bureaus, damaging our business credit.
Our advice: stay away from Verizon's new 5G Business Internet and phone service.